I work as a level one tech support engineer in a fortune 500 company. I have my MCSA and I have a Bacherlors in Computer Science and a MAsters in Computer Science. I just started working for this company about a year ago.
My managers seem to always hire people from outside the company and rarely hiring people from within their departments. A month ago they hired a woman; let's say her name is Janet. This was not her real name but i am changing it for those purposes. Anyway Janet had gone through a regular interview and was also given a "technical interview". We will talk about that little bit later.
Janet was hired on the spot because of her resume and her experience. My managers were in AWE with her resume and hired her immediately as a level 2/3 engineer.
Here is her resume. I have erased any info that would get back to her.
[i] Outline: accomplished technology Professional with a strong and diversified computer background; with demonstrated success developing and implementing IT strategies that improve business functionality. Track record for successful completion of complex initiatives, leveraging more than seven years of experience within information technology. Certifications: Microsoft Certified Systems Engineer (MCSE Windows 2000 11/2002, Microsoft Certified Systems Engineer (MCSE Windows 2003 (pending) Experience: July 2005 – July 2007 Systems Administrator/Computer Engineer Maintenance, monitoring, upgrades , troubleshooting of over 350 servers on NY lAN Responsible for standard and custom server builds running windows 2000/2003; configured servers as needed for: File, Application, Print, MSSQL, DNS, and Web servers. Windows 2000/2003 Advanced Server “clustering sets “ setup and implementation. Administration and support of the network systems routine activities and activity planning; monitoring network access; performance tuning; memory management; implement applications and utilities; troubleshooting daily system technical issues and support. Upgrade all servers with the latest BIOS, firmware, and service packs, hotfixes, and drivers. Maintain network system load balance; Implement system fault tolerance, clustering systems; Redundant configuration, RAID sets, and attached storage systems, SAN snapshots. Performed network and server vulnerability scanning in order to meet and exceed auditor’s expectations. Network monitoring and troubleshooting and reporting on network server capacity using (HP Openview, Microsoft Operations Manager, and Tivoli. System maintenance and technical support, network administration, server issue/problem resolution, networking principles and protocols – TCP/IP, IP, Ethernet, PPP, LDAP, PPTP, iSCSI, RAS.. April 2000 - July 2005 Sr. Systems Specialist /Data Center Network Operations . Windows 2000 and 2003 server domain administration. Configured Windows 2000/2003 servers, while maintaining Cisco Catalyst 4000 switches. Maintenance of servers via service pack upgrades, hot fixes, server reporting for capacity planning. Scheduling back-up jobs via Veritas Netbackup. Network monitoring and troubleshooting using HP Openview, and MOM (Microsoft Operations Manager). Configuration, support and maintenance of over 350 Windows NT 4.0/2000 servers….. then upgraded 2003. Support for IIS 4.0/5.0, RAS, Proxy, file, print, fax server administration. System maintenance and technical support using (Veritas NetBackup) client/server application for backup/restore of data. Assisted in disaster recovery procedures for failed UPS (power outage), failed RAID 5 disk & crashed servers. Wrote and reviewed technical documentation of production server environment. Web publishing and design for departmental intranet site for producing network reports from BMC Patrol and Excel…..integrating FrontPage2000 to hosted intranet site. . Per-Diem Computer Consultant 10/1996 – 4/2000 On-Site at various client sites: Bell Atlantic, NYC Board of Elections, Fidelity Investments, Chase Bank, NY Presbyterian Hospital, U.S. Trust Company, Proskauer Rose LLP, White & Case LLP, DLJ, Paine Webber, Guardian Ins. Co, Morgan Stanley Dean Witter , Skadden Arps Law Firm, Depository Bank & Trust, . Install, troubleshoot and support of various software packages to include MS Windows, NT, MS Exchange, MS Outlook, Lotus Notes and MS Office Suite. Per-Diem Computer Consultant (Cont’d) 10/1996 – 4/2000 Configured servers, laptops for dial-up networking via a Windows NT RAS server & security encryption device Setup and support of all IBM PC’s and compatibles and all peripherals using Image builds, SMS 1.0/2.0 Perform system administration for NT and Novell servers Installation & Configuration NT 4.0 Server NOS Install, configure printers (local and network) and troubleshoot and repair and IBM PC compatibles (hardware and software) Perform system administration of Windows NT 4.0 Servers Implement system security by setting up and controlling the user environment and troubleshoot the LAN\WAN including NT servers, workstations and printers Monitors all network connectivity and troubleshoot & repair bottlenecks Installed 100+ node fast Ethernet network utilizing Windows NT PDCs and BDCs, TCP/IP, DHCP, WINS, DNS, Print services on 3 servers Assisted with phone support at satellite offices with problems pertaining to Windows NT/98/2000 environment w/ Microsoft Office Applications, using remote control technology to resolve the technical issues. _________ Co., , NY 5/1993-10/1996 Computer Software-Specialist/PC Support HelpDesk (Per Diem) in various departments Installation & Configuration of various (software packages) & LAN system troubleshooting & system upgrades of IBM PC compatible desktops, Compaq & HP (desktops, printers) Extensive use of advanced features of Microsoft Office Suite versions (5.0, 6.0, 95/97) to produce (reports, presentations, spreadsheets, databases, etc.). Technical Support troubleshoot/resolve for hardware/software issues for end-user community. Performed routine computer maintenance Help Desk phone support of various applications for general user community via remote control using Intel Landesk . LAN/OPERATING SOFTWARE: Microsoft Windows 2003/2000/NT 4.0 in an Ethernet environment. Clustering technology configuration, (SMS) Systems Mgmt. Server (ver 1.2, 2003), 2K3/2K/NT Resource Kits, Veritas Backup Exec/Netbackup, Symantec Norton Antivirus, Citrix Winframe Remote Administrator, HP JetAdmin, Enterprise Mgmt. Software: Intel Landesk, HP OpenView, FLUKE. IIS 4.0, Microsoft Office Suite 2003/2000/XP. Software: Microsoft Windows Server/2000/2003, Windows XP O/S (desktop/server ver), Terminal Servers, DOS, WinFrame Citrix, UNIX SCO OpenServer, Microsoft Proxy Server, TCP/IP, NetBEUI, IPX/SPX, Arcserve, HP JetAdmin, PC Anywhere, Powerchute Plus, Norton Utilities, Internet Explorer, Netscape Navigator/Communicator, MS Exchange, MS Outlook/Outlook Express, Lotus Notes, MS Office Suite 2000, WordPerfect and Lotus Smartsuite, Ghost ImageBuilder, MS Back Office Products Hardware: Servers: IBM Netfinity Series, Dell 2850 and 1855 blade servers, HP servers. NIC Host cards – 3COM, Intel, Q-Logic. Ethernet hubs and switches, Rangeland HP print servers, and a wide variety of IBM compatible systems. PC Workstation compatible brands (IBM, DELL, HP) and Laptops. EDUCATION Tech College/ 9/83-5/86 A.A.S Data Comm. Processing 6/86 Community College 8/1992 – 12/1994 • (100 credits) Additional courses in Computer Info Systems towards Bachelor’s Degeee On –going Technical Training Certification(s) obtained: MCSE+ Internet on Windows NT 4.0 (2/00), CCNA (10/00 MCSE (Windows 2000) 1/02 MCSE (Windows 2003) upgrade completed (3/07) [/i]The resume showed a lot of experience and it sounded really amazing. But it was too amazing. Her first day on the job was interesting. She was very interested in the work, asked a lot of questions and showed interest.
On Her second week at the job she became annoying. We usually give all employees company laptops and she had a lot of problems with her own.
She was given a external USB hard drive and told to use this for work purposes. Her first problem was that she could not connect the USB hard drive to the computer. She was plugging the USB connector into the Ethernet (RJ45) jack of the laptop. At first we thought she was joking and then we realized she was serious. She had various troubles clicking on the Windows icons. She tried single-clicking the icons hoping that the applications would run but they wouldn’t because she wasn’t double clicking them.
When she was able to get her hard drive going, her drive letter did not show up as say for example, a G:\ drive because the G:\ drive was already reserved by a network drive. Instead of going into computer management and changing the drive letters, she kept unplugging and re-plugging in the USB drive, eventually messing it up.
She had called on the help of our Manager and the manager was so upset that she couldn’t do any thing technically, he asked, “Aren’t you a MCSE??? You should know how to use Windows XP, and you should know how to use a Laptop and a USB drive. ” (THE MANAGER HIMSELF HAD TO SHOW HER HOW TO USE A USB HARD DRIVE)
She became very annoying to all of us because she didn’t know how to use simple Windows Applications. She could barely browse the internet. She even angered the Help desk guys because she would bug them every hour on issues with her laptop that weren’t even issues.
Let me add that we also knew that something was wrong becasue her technical vocabulary was lacking. Case in point, we use VMWARE sessions for the many different VMWARE testing OS enviroments we use. Now I dont know how you guys call it where your from, but She kept calling them technologies .
ME: Let's use our Server 2003 VMWARE session to test our product.
JANET: Let's use our "technologies" to test our products.
I forgot to menthion another thing. She didnt know what a BAT file was and she had a hard time using RDP.
We experienced this for 5 or 6 weeks and no one could understand why Janet was so poor technically. What we realized eventually that she was not given a proper technical interview. She wasn’t even given one at all. The managers were so awe struck by the resume that they didn’t bother to check it. The mangers were fed up with her lack of skill. They downgraded her to Level one phone support. But she couldn’t speak to the customers well either. Finally, the managers decided to have a meeting with her and demanded that she prove she had an MCSE and other certifications stated on the resume. She could not provide a single transcript.
She claimed that she was MCSE but Microsoft said she needed one more exam to be MCSE + Security. But without transcripts to prove this she was then seen as a liar. The managers had to let her go due to false info on the résumé.
But what about the resume? Maybe she copied and pasted this and put her own name on it. Regardless this should be a valuable lesson to all those fakers out there and also a funny story to you all.
She probably would have stayed there longer if she kept her mouth shut. She kept asking too many stupid questions that made us all suscpicious.
Edited by trunks4191, 26 November 2007 - 11:12 PM.