[aseddeek]

Subject: <job> Multi Service Cisco Voice Support Engineer, San Jose CA, Contract to Hire

By the way, this is a contract to hire opportunity.
Please share with your professional network and it's an immediate need.

Please send resume to molly [at] fremontconsuting.com
Job Title: <job> Multi Service Cisco Voice Support Engineer, San Jose CA, Contract to Hire

This Multi Service Voice Support Engineer position has the following responsibilities:

Cisco seeks a Multi Service Voice Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.

- Provides second/third level technical support for multi service voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Provides technology/product training and intellectual property material as required.
- Acts as focal point for large account network problem resolution.
- Effectively utilizes moderate to complex lab setups to recreate and solve problems.
- Submits complete and correct bug reports in area of expertise.
- Interacts across other technical teams and development teams at peer level.
- Acts as a technical expert and provides support on a world-wide basis.
- Generate clear and concise documentation in the form of case notes, technical tips and white papers.


Required Product Knowledge and Technical Skills:

Working knowledge of Networking industry, products and protocols.

Minimum 3-5 years experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Multi Service Voice products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses such as the following:

Cisco CallManager or Cisco Unified CallManager (now CUCM) and CUCM Express (formerly Cisco CallManager Express) IP-PBX
Cisco Unity, Cisco Unity ICS 7750, Unity Express
Cisco Unity ICS 1750 - Cisco Integrated Communication System for medium sized to enterprise branch offices
Unified voice
Protocols ñ not limited to the following;
VOIP, VOFR, VOATM, VOPPP, ISDN, T1/T3, FXS/FXO interfaces, T1 CAS
H.323, MGCP, SIP, RTP, SRTP
QOS on Cisco routers, QOS on voice
Voice gateways, IOS gateways, dial peers, and unified call processing (UCP)


Desired Skills:

Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. Strong analytical and troubleshooting skills. Ability to handle critical customer issues/concerns. Able to determine problems and deliver known solutions with a high level of customer satisfaction. Ability to determine root cause and resolution for previously unknown problems. Exercises judgment within defined procedures to determine appropriate action. Strong verbal and written communication skills required. Demonstrates teamwork and collaboration to help solve client issues. Ability to work effectively with peers. Promotes and solicits ideas within project team(s).


Typically requires BS in a technical field (CS/EE preferred)or equivalent plus 3- 5 years related experience. CCIE desired / preferred but not required.

Manager Specific Requirements : The following skills and experience are preferred for this position:

Good working knowledge of TDM/traditional telephony signaling (PRI/CAS/Analog etc.)

Experience with VoIP protocols (H.323/SCCP/MGCP/SIP etc.)

Good knowledge of layer 2 (Ethernet/Frame Relay etc.) and L3 IP (UDP/RTP)

Familiarity with IOS especially voice component.

Cisco Unified Callmanager, Callmanager Express (CME), Cisco Unity Express (CUE), Gatekeeper.

Desire to continuously learn new products and technologies.
Please send resume to molly [at] fremontconsuting.com

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Molly McClure
Fremont Consulting
molly [at] fremontconsulting.com
916-479-0729 Phone
408-273-6679 Fax
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